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Frequently Asked Questions
For Worldgate Spa 

We strongly recommend that you schedule spa appointments prior to your arrival at the Spa.  Reservations are subject to availability and must be guaranteed with a credit card.

Treatment times are reserved especially for you. We kindly request that cancellations or changes to appointments be made at least 24 hours in advance for single services and 48 hours in advance for multiple treatments. A 50% charge will be applied to your credit card for failure to follow this policy. NO show appointments will be charged in full.

Please notify our reservation department if you have high blood pressure, allergies, any physical ailments or special needs, or if you are pregnant. This information may also be completed on your Personal Care Guide upon arrival at the spa. These health considerations would affect your choice of services.

Please arrive 15 minutes early to check in and change. Late arrivals may result in shortened services to maintain our schedule.

As a courtesy to following clients, late arrivals will only receive the remaining available appointment time and will be charged the full service fee.

Our spa reservation department will help you plan the perfect spa experience to meet your specific needs.

A robe, slippers and day locker will be provided for you upon arrival to the spa. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our licensed therapists are trained to drape a sheet or towel over your body in a discrete manner, assuring your privacy at all times. For facials, we provide body wraps to cover the lower and upper half of your body.

Shaving is not recommended prior to any body exfoliation treatment or hair removal services. We do, however, recommend that men please do shave 2 hours prior to their scheduled facial treatment.

Before enjoying a body service, such as a massage, we ask that you please shower especially after working out in the gym. We encourage you to arrive 15 minutes prior to your service to ensure you have ample time to use the facilities and have time to unwind in our relaxing spa lounge before your treatment.

All spa guests must be 16 or older to schedule a treatment.

In consideration of our other guests, we ask that you turn off your cell phone before entering the spa.

We accept all major credit cards. We proudly accept SpaFinder gift cards up to $100 per person.

Please do not bring or leave valuables in the facility or lockers. We are not responsible for any theft of loss of personal property, including jewelry or other personal items.